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Terms & Conditions

Acceptance of the Terms and Conditions

By accessing, browsing, or using our platform (hereinafter referred to as "Jackpot City Casino"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms"). If you do not accept these Terms in their entirety, please leave our site immediately.

Eligibility Requirements

To use our services, you must:

  • Be at least 18 years old (or the age of majority in your jurisdiction).
  • Not be prohibited from accessing or using gaming services under applicable laws and regulations.
  • Provide accurate and truthful registration information.

Geographic Restrictions

We only allow access to this site by users located within jurisdictions where our operations are licensed. Please note that we reserve the right to restrict or deny access to users based on their location, at our discretion.

Account Registration Rules

To create an account:

  1. Click "Join / Register" and fill in your registration details.
  2. Set deposit limits and communication preferences (if desired).
  3. Agree to these Terms and Conditions by checking the relevant box.
  4. Complete any requested verification or identity checks before making a withdrawal.

One-Account-Per-User Policy

Only one account per user is allowed on our site. Creating multiple accounts will result in their termination, together with any associated bonuses or winnings.

Identity Verification and KYC

To ensure that you are at least 18 years old and eligible to participate in gaming activities, we may request identification documents (government ID, proof of address, source-of-funds documentation) for verification purposes. This process may take up to 24 hours to complete.

Account Accuracy Obligations

You must provide accurate information during account creation and keep your details up-to-date. Failure to do so may result in the suspension or closure of your account.

Account Security Responsibilities

It is your responsibility to:

  1. Choose a secure password.
  2. Protect your login credentials from unauthorized access.
  3. Report any suspicious activity related to your account immediately.

Restricted Behaviour and Prohibited Activities

Engaging in any form of abusive, fraudulent, or cheating behavior while playing at Jackpot City Casino will result in account termination, confiscation of funds, and possible legal action.

Multi-Accounting and Fraud Prevention

We have implemented measures to detect and prevent multi-accounting and other forms of cheating. Attempting to use multiple accounts for personal gain will lead to penalties as outlined above.

Bonus and Promotion Rules

Please note that:

  • Bonuses are subject to specific terms, including minimum wager requirements.
  • Some games may not contribute equally towards bonus playthroughs.
  • Free spins winnings have no wagering restrictions in accordance with regulatory guidelines.

Wagering and Gameplay Conditions

  1. All wagers must be placed through your registered account only.
  2. Bonus funds are non-cashable, but applicable for bonuses unless stated otherwise.
  3. The maximum bet limit while using bonus funds may apply to specific game types or titles.

Deposit and Withdrawal Terms (Where Applicable)

For users who wish to deposit money into their accounts:

  • Available methods: Visa, Mastercard, PayPal, Skrill, Neteller, bank transfer
  • Minimum deposit amount £10; maximum varies depending on method.
  • Processing times for e-wallets 24 hours or less; cards and transfers take longer.

Verification Before Withdrawals

To prevent identity theft, we may request verification documents before processing withdrawals. Please note that this process is in place to protect your funds and our platform.

Responsible Gambling Expectations

  1. Play within your limits.
  2. Monitor your gaming habits.
  3. Take regular breaks from gameplay.

Self-Exclusion and Account Restrictions

If you believe you require a break or would like to self-exclude, please contact our support team for assistance:

  • Temporary or permanent exclusion
  • Session time limits / reality checks available on request
  • GAMSTOP registration may be required under applicable laws and regulations

Game Fairness and RNG Systems

Our games are subject to regular audits by reputable third-party testing agencies. The use of Random Number Generators (RNGs) ensures that all outcomes are entirely random.

Technical Interruptions or Voided Gameplay

In the event of technical issues, gameplay may be temporarily suspended or terminated at our discretion. We will make reasonable efforts to restore service as soon as possible.

Suspension or Closure of Accounts

If we suspect any form of cheating, abuse, or fraudulent activity from your account:

  1. Your access will be blocked.
  2. Funds in your account may be frozen pending an investigation.
  3. After the conclusion of our inquiry, further action (including withdrawal confiscation) might follow as necessary.

Intellectual Property and Platform Ownership

Jackpot City Casino is a registered trademark owned by Bayton Ltd., under license from Microgaming Software Systems Private Limited.

Limitation of Liability

By using this site, you acknowledge that:

  1. Our liability for any damages or losses incurred while gaming on our platform shall not exceed the amount deposited by you into your account.
  2. We will make reasonable efforts to ensure technical stability and fairness but do not accept responsibility for unforeseen circumstances.

Modification of Terms

We reserve the right, at our discretion, to modify these Terms:

  1. To comply with any amendments to laws or regulations affecting gaming services.
  2. In response to emerging threats from cheating or hacking.

Applicable Licensing or Regulatory Oversight

These Terms and Conditions are governed by United Kingdom law (if applicable). All disputes arising hereunder shall be resolved in accordance with the ADR procedure of eCOGRA, as per UKGC requirements.

Contact or Support Guidance

If you have any questions regarding our services or wish to report an issue:

  1. Please contact us through Live Chat on-site.
  2. Send a query via email.
  3. Phone (if available).

By continuing to use the platform, users acknowledge that they have read and understood these Terms & Conditions in their entirety, accepting them as binding upon themselves.